This Privacy Policy explains how SohoByte Ltd (“Sohobyte”, “we”, “us”) collects, uses, and protects your personal data when you visit sohobyte.co.uk or contact us about our services.

1) Who we are

Data Controller: SohoByte Ltd
Website: sohobyte.co.uk
Email: info@sohobyte.co.uk

2) What data we collect

Depending on how you use the site, we may collect:

• Contact details you provide: name, email, phone number, company name, and message content.
• Technical data: IP address (often in truncated form via analytics), browser type, device information, pages visited, and approximate location (city-level).
• Usage data: how you interact with our pages (e.g., time on page, clicks, navigation patterns).

3) How we use your data

We use personal data to:

• Respond to enquiries and provide quotes or proposals.
• Deliver our services and communicate about a project.
• Improve website performance, security, and user experience.
• Measure marketing effectiveness and understand website traffic (analytics).

4) Lawful basis for processing (UK GDPR)

We process your personal data under one or more of these legal bases:

• Legitimate interests: to operate and improve our business and website, and respond to enquiries.
• Contract: where processing is necessary to deliver a service you request.
• Consent: where required (e.g., certain cookies/analytics depending on your setup).
• Legal obligation: where we must comply with the law.

5) Cookies and analytics

We use cookies and similar technologies to ensure the website functions properly and to understand traffic and usage. This may include Google Analytics.

You can control cookies via your browser settings. For more details, see our Cookies Policy.

6) Chatbot widget

Our website may include a chatbot widget to help answer questions and route enquiries. Messages you submit through the chatbot may be processed to provide responses and improve service quality.

• Please avoid sharing sensitive personal information (e.g., passport details, bank details, health data).
• We may retain chatbot conversations for operational, security, and quality purposes.

7) Who we share data with

We may share your data with trusted providers strictly as needed to run our website and services, such as:

• Website hosting and infrastructure providers.
• Analytics providers (e.g., Google Analytics) where enabled.
• Email/communications providers for responding to enquiries.

We do not sell your personal data.

8) International transfers

Some of our service providers may process data outside the UK. Where this occurs, we take steps to ensure appropriate safeguards are in place (such as standard contractual clauses or equivalent measures).

9) Data retention

We keep personal data only as long as necessary for the purposes described:

• Enquiry messages: typically retained for up to 12 months (unless we start a project relationship).
• Client/project communications: retained for the duration of the relationship and as required for business records.
• Analytics data: retained according to the settings configured within the analytics tool.

10) Security

We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access. No website or transmission is ever 100% secure, but we aim to apply strong practices appropriate to the nature of the data processed.

11) Your rights

Under UK GDPR you may have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (where applicable).
• Object to processing or request restriction.
• Request data portability (where applicable).
• Withdraw consent where processing is based on consent.

To exercise these rights, email us at info@sohobyte.co.uk.

12) Complaints

If you have concerns about how we handle your data, please contact us first and we’ll try to resolve it promptly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

13) Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last updated” date.

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If you need a copy of this policy in another format or have questions, contact us at info@sohobyte.co.uk.